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Frequently Asked Questions

Need information about our cleaning services?

Find all the necessary information in our Frequently Asked Questions (FAQ). We have gathered the most common questions to provide you with clear and precise answers regarding our services.

Make your cleaning experience easier with our comprehensive FAQ, and feel free to contact us if you have any other questions!

What types of upholstery fabrics are compatible with your cleaning service?

We are able to clean a wide selection of upholstery fabrics, including sofas, armchairs, chairs, mattresses, carpets, rugs, and much more.

Do you use aggressive chemicals for fabric cleaning?

No, we prioritize the use of eco-friendly and environmentally safe cleaning products that ensure your safety, as well as the safety of your family and pets.

How often do you recommend getting upholstery fabrics cleaned?

We recommend professional upholstery cleaning every 24 months, provided that you regularly vacuum your upholstery fabrics.

How can I get a quote for cleaning my upholstery fabrics?

You can get a free quote by contacting us by phone or by filling out our online form. We will respond to you as soon as possible.

Is your company serious and legally registered?

Absolutely! Our company is fully committed to seriousness and legality. We are registered with the Commercial Register, which demonstrates our official status and commitment to our clients. Additionally, we have Professional Liability Insurance to ensure the safety of our clients and our interventions. You can have complete confidence in our services.

Are your cleaning services available outside of office hours?

Yes, we offer flexible appointments, including outside of office hours, to accommodate your schedule. However, during the months of July and August, our services are only available in the morning due to high temperatures.

How do you remove stubborn stains from upholstery fabrics?

We use advanced cleaning techniques and special stain removers to effectively remove stubborn stains while preserving the color and texture of the fabric.

Is it possible to have my upholstery fabrics cleaned directly at my home?

Absolutely! We exclusively offer a home cleaning service for your convenience and to avoid any hassle. Your cleaning professional will come to your home with all the necessary equipment to perform a thorough and deep cleaning of your upholstery fabrics without the need to move them.

How long does it take to clean my upholstery fabrics?

The duration of the cleaning will depend on the size and type of furniture, but we work efficiently to minimize the intervention time.

In which regions do you provide your cleaning services?

Your professional cleaner operates mainly in French-speaking Switzerland, covering the cantons of Vaud, Fribourg and Neuchâtel. We are also available for work in the cantons of Geneva, Valais, Jura and Bern.

Your satisfaction is our priority, and we strive to cover a wide area to provide you with the best possible support for your cleaning and maintenance projects.

Are the cleaning treatments safe for delicate fabrics?

Yes, we adapt our cleaning methods according to the type of fabric to ensure a deep cleaning without damaging delicate materials.

Do I need to move my furniture before the cleaning?

We recommend moving small objects and fragile items, but we will take care of moving heavy furniture before starting the cleaning.

Can upholstery fabric cleaning eliminate unpleasant odors?

Yes, our deep cleaning techniques are effective in eliminating unwanted odors, leaving your furniture fresh and clean.

Can I use household cleaning products for my upholstery fabrics?

We recommend avoiding household cleaning products as they can damage the fabrics and cause additional problems. Opt for professional cleaning for optimal results.

What precautions should I take after cleaning my upholstery fabrics?

We recommend allowing the furniture to dry completely before using it again. Avoid direct exposure to sunlight during the drying process.

Are your cleaning services covered by insurance?

Yes, we are fully insured to cover any potential damages during our interventions.

Do you offer discounts for cleaning multiple items?

Yes, we offer discounts for cleaning multiple rooms or items.

How can I maintain my upholstery fabrics between professional cleanings?

Regularly vacuum the dust and debris, and immediately blot/absorb accidental stains with paper towels to prevent them from setting in.

How can I schedule an appointment for cleaning my upholstery fabrics?
You can schedule an appointment by calling us directly or using our online form on our website.
Feel free to contact us if you have any other questions or to schedule your upholstery fabric cleaning today!
How do you treat urine stains left by pets on upholstery fabrics?

We use special products and odor elimination techniques to effectively treat urine stains. Our products neutralize odors and remove stains while preserving the integrity of the fabric.